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How to convince a landlord of my ESA (Emotional Support Animal).

How to convince a landlord to have an ESA in the apartment:

  • Talk to your landlord, collect your documents

  • Sometimes a landlord will allow a pet/ESA as long as you ask. In many cases, however, landlords include a “No Pets” clause in the lease to better control how many people have pets in their apartments.

  • Ideally, you will have gotten along well with your landlord during your rental period and paid your rent on time. You can use your current relationship with your landlord and your status as an excellent tenant to show that you will also be a responsible pet owner.

  • It is helpful if you can provide some documentation that shows you are willing to take responsibility and that illustrates the seriousness of your situation.

  • Possible documents are:

    • Status of your animal as an Emotional Support Animal. make it clear that you need your ESA to live well. Show your ESAeurope ID card and confirmation from your doctor or psychotherapist that you need your ESA for your mental health

    • Information about the state of health of your future pet

    • Information about the veterinarian you plan to use and any classes you plan to take with your pet.

    • By providing additional documentation to your new landlord, you can allay fears that your pet will trash or destroy the apartment and disturb other tenants. To do this, also provide additional persuasive documentation for ESAs, such as: Excerpt from the European Union Disability Act or the definition of an emotional support animal and more detailed information about the benefits to people.

    • If you are changing apartments try to get a letter from your current landlord commenting on how well behaved and non-disruptive your pet is.

    • Veterinary records, including records of vaccinations and check-ups.

    • Depending on the type of animal – records of training or obedience classes your pet has attended, records of neutering, …

Most landlords know that good tenants who pay their rent on time, have no significant conflicts with other tenants, and otherwise contribute positively to the rental community are hard to find, and will bend the rules a bit to keep you.
Ask the landlord to meet your Emotional Support Animal (ESA) or show them a photo of your pet.

Show your commitment. Proactively offer a pet deposit in case of damage. Provide proof that you have pet liability insurance that is included in your household insurance policy

Ask about other steps necessary to get permission to keep your pet.

Sample Letter: Requesting Permission to Have an ESA Pet in my appartment

(Your Name)
(Current Address of Your Apartment, Unit #)
(City, State, Zip Code)

{ “date”.)

(Landlord or Apartment Company’s Name)
(Address as Printed on Your Lease)
(City, State, Zip Code)

Re: Permission to have a pet in my apartment

Dear (Name of landlord or manager),

I am writing to you today to contact you about an important issue. For medical reasons, I have an animal (insert animal). He/she is an ESA /Emotional Support Animal) It is prescribed by a (insert professional). It has official status as an ESA.

ESAs are globally recognized medical tools for people with mental health diagnoses who respond to animals.

I would like to make an appointment to provide the appropriate verification and discuss the conditions you have to qualify me as the owner of an ESA. If necessary, I would be happy to provide appropriate additional documentation, such as from the European Union Disability Act or the definition of an Emotional Support Animal and more detailed information on the benefits to humans. A letter from your current landlord speaking to how well-behaved and non-disruptive your pet is. Vet records, including records from vaccinations and checkups. Depending on the species – records from any training or obedience classes your pet has taken, spay or neuter records

I am happy to discuss any conditions or requirements you may have for my ESA to be accepted, as well as sign an appropriate agreement highlighting any limitations you may have regarding the ESA.

As I need my pet close to me to cope well with everyday life it is very important to me that the pet is kept in a species appropriate manner, clean and healthy. The animal is properly cared for, and no neighbors disturb. The animal (insert animal) is insured, I am liable for it.

I appreciate your willingness to discuss this issue with me. Please call (at/email) at (insert phone or email, depending on your preference for communication) so we can schedule a time to talk.


(Your Name and Signature)
(Apartment Number)
(Phone or Email Address)

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PSD Travel – Thailand – Cyprus – May 2021

Dear ESAeurope friends

Today we can once again note with great pleasure that one of our ESAeurope customers has successfully flown with your dog. This time from Thailand to Cyprus.

Our customer M. decided a few weeks ago to start a PSD training with her dog Maui to take him from Thailand to Cyprus. After many years in Thailand, M. has decided to find her new happiness in Cyprus.

After all airlines refused the transport to Cyprus as a normal pet or as ESA (Singapore Airlines would have accepted Maui as ESA, but does not fly to Cyprus), M. contacted us to book and complete an apprenticeship as a PSD (psychiatric service dog). ESAeurope has put together a package with M. to train Maui accordingly and then certify it as a PSD. This worked out wonderfully and M. was able to take Maui with Qatar Air to Cyprus.

Her statement is:

Good morning:))
Everything worked out great, nowhere a problem. Only we were exhausted and stressed
We flew with Qatar Air, Maui is always so quiet because they couldn’t say anything
As ESA it is also with Singapore Air, but for us there was no connection, therefore as PSD with Qatar
We are very proud of the two, who were not only able to successfully complete the training in a short time, but were also able to deliver the required short videos in suitable quality.
We have received permission from M. to put this report on our homepage.
Many greetings and good luck in Cyprus
The ESAeurope team
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ESA experience in going to the official doctor

Today we received a nice message from one of our ESA-europe members that it was possible to take his ESA dog with him to an official doctor’s examination, after he had clarified everything beforehand and presented the ESA-Europe ID card.

So it was possible to come to this appointment with less nervousness and fear. which then went very well. The Authority has requested the wearing of a muzzle and the presentation of the ESACard.

We think that’s a beautiful story that shows how important and helpful it can be to use the ESACard in daily life.

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ESA Lost & Found NFC Tag

We are constantly confronted with inquiries regarding runaway dogs. It is simply a fact that some dog breeds “break out” much more often than others.

Hunting dogs are such an example, while so-called shepherd dogs tend to stay with their owners and do not tend to run away. Exceptions, of course, confirm the rule.

We all know how difficult it is often to keep our dogs on a leash and we also experience how exhausting it can be to recall or catch running dogs.

We have therefore decided to look for a cheap way to find and offer to assign a found dog should it be found.

With today’s technical aids such as modern smartphones, it was obvious to find a way to identify a found animal by scanning a chip. You scan the animal’s chip with your smartphone and are then automatically redirected to ESAeurope’s Lost & Found page.

No further action is necessary if the chip also contains all the desired information about the dog (e.g. call name or chip number) as well as the owner (name, phone number, hometown).

The ESAeurope Lost & Found Chip can thus help to find an ESA animal again (of course also works for non-ESA animals) and in case of accidents to establish contact with the owner or friends/relatives.

A good and cheap investment for additional security

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We have waited far too long

Our Gillie (ESA-Dog) is now 10 years old and has mild osteoarthritis. For too long she has jumped into our car or been lifted in or out by us.

Now, after veterinary examination (CT, nutrition plan, painkiller prescription) we have become a bit smarter and have gained a sloping ramp. I can say brilliantly. It took Gillie exactly 1 minute to get used to it and now there is no risk of additional damage.

The ramp is very easy to exit and pack up again and hardly takes up space in the car. An ingenious invention. We have waited far too long.

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Assistance dog

The UN Convention covering the Rights of Persons with Disabilities (UNBR) grants not only people with physical disabilities, but also people with sensory, intellectual or mental disabilities/chronic illness, the right toanimal assistanceand the right to participate in an equal way as people with no disabilities. These include the right to autonomy (self-determination/self-reliance), including the freedom to make your own decisions (e.g. when choosing aids) and the right to maximum independence (e.g. from the help of other people through assistance by assistance dog). Discrimination againstpeople with disabilities is also prohibited. It is also enshrined in law that places, buildings and installations accessible to the general public as well as all companies that offer goods, services or information to the public must be accessible and accessible as far as economically reasonable (= in the generally usual way, without any particular difficulty and in principle can be found, accessible and usable without outside help). Allowing an assistance dog does not constitute an economic unreasonable, even if it involves an additional cleaning or disinfection effort.

The application of a general dog ban or the right to a house disadvantages those people who need the assistance of their assistance dog – and constitutes discrimination within the meaning of the General Equal Treatment Act (AGG).

In the opinion of the Schleswig-Holstein Landtag (print case 18/1500 of 05.02.2014) the legal framework for the barrier-free access of assistance dogs to public areas and institutions has been created. According to Section 15 ofthe Dangerous Dogs Act (GefHG), the prohibitionto take dogs in schools, hospitals, theatres, bathing establishments or similar facilities applies, not to guide dogs and assistance dogs for the disabled as part of their intended use and training. Also from the general obligation of section 2 para.2 These dogs are covered by the above-mentioned conditions of section 15 GefHG liberated. Appropriate equality between guide dogs and guide dogs for the disabled is also provided in the National Nature Conservation Act. Paragraph 32(2) sentence 2 states that these dogs may also be carried on beach sections with a busy bathing operation all year round as part of their intended use and training. Pursuant to Section 17 (3) Forest Law applies the Bid for the way and the linseed requirement for guide dogs and assistance dogs for the disabled as part of their intended use and training not.