ATTENTION: MAJOR CHANGES FOR AIR TRAVEL WITH ANIMALS STARTING MARCH 1st, 2021.
Airlines around the world are currently implementing their rules on the journey of animals. Be very careful in your choice! The following information is provided by ESAeurope without warranty. Before booking a flight, please always check if the conditions and regulations mentioned here are still valid.
General tips for booking when travelling with your ESA or PSD.
The position of the Psychiatric Service DOG
In the USA and Canada, a Psychiatric Service Dog is equivalent to a European-style assistance dog. In Europe, this question cannot be answered simply. The term PSD is not automatically an assistance dog in Europe. This results in the fundamental difficulty of booking the PSD trained at PSDeurope as an assistance dog. Here there are different regulations with the different airlines. While Lufthansa and therefore Austrian Airlines as well as Eurowings do not recognize our PSD dog as an assistance dog (because ESAeurope is not accredited with ADI), other airlines do not require ADI accreditation. There it is possible in individual arrangement to book our PSD as an assistance dog.
Summary ESAeurope recommendation when booking flights with your pet
Fly directly whenever possible. If you need to do cross flights, book with an airline that offers its route via codesharing. This ensures uniform criteria for the entry of animals.
Choose an airline that aligns its pet policy according to the rules of USDoT standards. Here the rules are transparent, protected by law and you as an animal keeper have rights that you can claim in case of problems.
In the US, too, any airline can decide whether to adopt US DoT standards or introduce its own regulations. Inquire carefully and in writing to find the right airline choice for your itinerary. Confirm in writing that the terms and conditions under which you book are guaranteed until after the time of return.
ESAeurope recommendations in detail for flight bookings with your favorite
- Contact the airline you wish to book with. Best by e-mail. This will give you the information in writing. commitments for the travel period. Make sure that you have the name of the person providing information, the date and place you got the information. Copies of entire emails are generally legally recognised as evidence.
- Take all commitments and information you got with you in writing with the travel documents. (This is how to prevent on-site discussions. Written commitments from the airline are then usually respected. It should be noted that the last word still has the captain of the airplane to finally accept your animal)
- If you can’t fly directly to the destination, it’s best to book a codeshare flight. This ensures that the terms and conditions of the airline you are booking with also apply to flights operated by other airlines. Codeshare flights are recognizable by the same abbreviations before the flight number. The airline codes on the ticket provide you with legal basis. Observe and follow point 1
- Attention Flight Partnerships: Flights and flight segments operated by partner airlines have a different flight number code. Thus, on each flight section, the rules apply to the animals of the airline that is carrying the flight (not the airline with which you booked) inquire exactly about the respective pet policy before booking. These can be viewed on the airlines’ websites. Example: In the case of Eurowings, partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways. Observe and follow point 1
- The rules for the travel of animals remain in force with airlines, even if the place of departure and the place of arrival of the flight are outside the country of booking.
- Many airlines have a different pet policy (according to US DoT standards) for routes to and from the US co,paring to other global flights.
- You can also negotiate a special permit with the airline you book with. The best way to do this is to use the the Special Services (Special Needs) hotline and to have any agreements confirmed in writing by e-mail.
- Almost all airlines in the world transport PSDs free of charge in the cabin. Still the allowances and definitions of a PSD can change from airline to airline. The definitions and conditions under which the animals are recognised are available in the below list of airline links. Print the text you find and add it to your travel documents. (see point 1)
- Please note that entry regulations of the country of destination must be fullfilled as well.
- If you have trouble, please contact esa-europe.eu. We help as best we can!
Airlines from Europe and Eurasia
AEROFLOT GROUP (Aeroflot, Rossiya, Pobeda)
ESA and PSD are currently approved for flights to/from the United States.
A service animal is defined as a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.
To begin the process needed to bring your service animal along, you will need to contact our Customer Service at least 48 hours before the flight’s departure, or immediately if you are booking less than 48 hours in advance.
WHERE WILL MY SERVICE ANIMAL FLY?
You may travel with your service animal on your lap or within your foot space on the aircraft free of charge. The animal may not encroach on another passenger’s space.
Service animals must have the relevant documentation noted below. In addition, all documents showing compliance with the customs and health requirements of the country of transit and destination must be presented before boarding.
If you are seeking to travel with a service animal, we will accept, as evidence that an animal is a service animal: identification cards, presence of harnesses, tags, or your credible verbal assurances. If evidences are not provided, then the carriage of the animal will be subject to the same conditions required for the carriage of pets.
Psychiatric service animals will only be accepted on flights to or from the United States. In addition to being subject to the above conditions, you must submit these forms:
The completed U.S. DOT Service Animal Air Travel Form for validation prior to flight stating the health, training and behavior of the animal.
For scheduled flights of 8 hours or more, you must also submit a completed U.S. DOT Relief Attestation Form stating that the dog will not relieve itself in the airport or on the aircraft, or that the animal can relieve itself in a manner that does not create a health or sanitary problem on the flight.
Air France transports service dogs according to USDoT standard
Guide dogs can travel free of charge in the cabin The same regulations apply as for Guide dogs :
Companion dogs must comply with the animal health regulations of the country of departure, arrival and/or transit.
They must be identifiable as companion dogs by an identification tag or harness. If this is not the case, you must be able to prove (including by means of a convincing oral argument) that the dog is trained for the function in question.
There is no muzzle requirement.
Companion dogs must be tethered to the seat during the flight.
You must not block the aisle.
Companion dogs must demonstrate impeccable behavior in any situation.
We offer a seat with as much legroom as possible. Your dog is not entitled to its own seat. The seats by the emergency exits cannot be assigned to you.
In accordance with revised U.S. Department of Transportation regulations regarding the carriage of assistance animals on aircraft (Air Carrier Access Act), as of March 1, 2021, only approved assistance dogs are permitted on board.
These dogs must be trained and educated by a training center or dog trainer to perform their duties for people with disabilities. To verify that all criteria for bringing the animal are met, a new form is available on the portal of the Department of Transportation “U.S. Department of Transportation” (English only).
HOW DO I APPLY TO BRING AN ASSISTANCE DOG?
Bringing an assistance dog (SVAN -Service Animals) into the cabin must be requested at least 48 hours* before departure. You must email your application to bring an assistance dog with the following documents:
- The completed and signed application form.
- A copy of the animal’s passport with information on breed, weight and size
- For a flight time of eight hours or more: A veterinary certificate confirming that the dog does not need to defecate during the flight or a list of items (e.g. diapers, medications) that the client will take on board to avoid hygiene problems in the cabin.
Please send your application by e-mail to the following address:
- For flights from the USA: email@example.com
- For flights from France and other countries (except USA): firstname.lastname@example.org
Psychotherapeutic assistance dogs are allowed on Air France-operated flights only if the flights depart or land in the United States.
* 96 hours for flights to or from the United Kingdom
Austrian Airlines transports service animals according to US DoT standards
BRITTISH AIRWAYS (British Airways, Iberia, Vueling, Air Lingus)
British Airways essentially only allows Guide Dogs (for example, the Guide Dog). Currently there is no accompanying permission for a PSD (according to US DoT standard).
Since Condor has a close relationship with Lufthansa, the same rules apply there as at Lufthansa. PSD animals according to US DoT standards are not transported. In all likelihood, only assistance dogs that are ADI certified will be transported. Therefore, other airlines must be chosen for our PSD animals.
No Pets allowed in cabin – service dogs allowed
Finnair currently allows (as of March 2021) ESA’s
Psychiatric companion dog
Only when traveling to and from the U.S. may you take your psychiatric assistance dog with you as a trained assistance dog. Make sure the dog meets the criteria listed on the application forms. Psychiatric assistance dogs are not permitted on all other flights.
Trained assistance dogs, on the other hand, are allowed in the cabin in the EU. So the question is whether the PSD we trained will be recognized as an assistance dog. We take into account the relevant training regulations. So there is definitely a chance that KLM will accept your PSD as an assistance dog.
LOT (Polish Airlines)
An assistance/guide dog is an appropriately trained and specially marked dog, in particular a guide dog of a blind or visually impaired person, and a dog assisting a person with a physical dysfunction, which helps the person actively participate in social life.
An assistance/guide dog:
- is transported in the passenger cabin free of charge,
- does not have to be placed in a transport container,
- must have a harness,
- does not have to wear a muzzle, but please take it with you for safety reasons,
- should be protected against any possible contact with other passengers on board (e.g. kept on a harness),
- is not subject to any weight limits.
Please remember that you need to hold all the required documents, including a certificate confirming the status of your assistance dog, a certificate of the required veterinary vaccinations, a passport, etc.
Additional requirements on flights to/from the USA
According to the US definition, a service animal (or an assistance animal) means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.
Under US regulations, if you wish to travel with an assistance animal on flights to/from the USA, you need to remember that:
- a single passenger may take maximum of two assistance dogs,
- the passenger must fill in the documents listed below and send them with a contact form 48 hours before the scheduled departure at the latest.
Emotional Support Animal – ESAN
As of April 1, 2021, new bookings of emotional support animals will no longer be accepted. All ESAN bookings made before April 1, 2021 will be realized. Pets that are not trained assistance / guide dogs may be transported for a fee on board (within the permitted quantity and weight limit, in a suitable carrier / cage) or in the hold.
Lufthansa now accepts service dogs (psychiatric service dogs) trained according to US DoT standards for flights to the USA and Canada. The following links provide information:
However, the Lufthansa Group (except Swiss) does not accept PSD dogs trained and certified by us on intra-European flights. The background is the requirement that only assistance dogs are accepted that have been trained by a dog school that is ADI accredited. This is not possible for us, because in our opinion the training concept of ADI is not suitable for PSD.
The following letter from Lufthansa illustrates this problem:
Dear Dr Pottmann-Knapp, thank you very much for your email.
Passengers are permitted to bring a service dog that is individually trained to perform work or perform tasks for the benefit of a person with a disability. Emotional Support Dogs, Therapy Dogs and Service Dogs in training are excluded. To register your service dog in the passenger cabin, please send us the following information. at least 48 hours before departure:
Breed and weight of the dog, age of the dog. For which task was your dog trained or which task does your dog perform for you (Note ESAeurope: This is the task list).
On non-stop flights to/from the U.S., the attached “Service Animal Air Transportation” and “Service Animal Relief” forms.
For connecting flights and all other flights outside the U.S., one of the following two documents must be presented or sent:
- a) Education/training certificate issued by the respective training facility and/or dog trainer (= a person specialized in training service dogs)indicating the name plus address of the dog school/trainer, details of the type of training and the task the dog has successfully completed, as well as the duration of the training. It should be noted that self-study and online training portals are not currently recognized.
- b) Training certificate of a dog school that has a certification by one of the recognized organizations ADI/ADEu/IGDF.
Please note that documents are not retained and you must submit a new form dated on or after the date of the ticket for each booking. The same applies to the required proof of training for flights outside the USA.
Flights outside USA + Canada)
Please note that an obedience certificate or completed DOT form is not sufficient for flights outside the United States. The regular guidelines for bringing animals are to be used as a basis if you are unable to provide/submit the above requirements. In this case, the dog must be transported in the cabin in a container (Pet in Cabin) or in the cargo hold of the aircraft, depending on the size/weight of the dog – additional fees and restrictions apply.
Passengers may need to clear customs and immigration in Germany to receive or check in the carrier or dog. On the part of the passenger, ensure that the necessary travel documents and visas can be presented if they are transferring outside the U.S. and their dog cannot be accepted in the cabin. Sufficient time (at least four hours) must be allowed in Germany for the collection of the transport container and/or the dog and the check-in. Please also note that for animal welfare reasons, check-in of an animal traveling in the cargo hold will occur no later than two hours prior to departure and no earlier than three hours prior to departure.
Please note that Lufthansa reserves the right to check submitted documents for authenticity.
You can also read about these requirements on our Travel with Animals | Lufthansa website or in our General Terms and Conditions (GTCs), which you can also find on the Lufthansa homepage.
Finally, please be aware of recent restrictions on air travel with dogs to the USA. Entry of dogs into the U.S. is highly regulated by a CDC (=Centers for Disease Control and Prevention) regulation. Some countries have been designated as high-risk countries for canine rabies by the CDC. Details about this regulation (entry ban) and also the listing of high-risk countries can be found on the following website.
To process your request, we ask that you provide proof of one of the following:
Ø Unless you are covered by this, we require written confirmation that you and your dog have not traveled, and will not travel, to any of the listed countries in the last 6 months from the date of entry into the United States.
Ø If you are affected by this, we require written confirmation that your dog has been vaccinated in the United States by a U.S. licensed veterinarian and may re-enter the United States from a high-risk country without a CDC dog import permit because the dog:
o has a valid rabies vaccination certificate issued in the U.S.
Dogs that have not been vaccinated in the United States by a U.S. licensed veterinarian must provide a copy of the dog import permit. You can find an application for approval and details at
o Has proof of microchip; is at least 6 months old; is healthy upon arrival; and arrives at an approved airport of entry.
Expired rabies vaccination certificates issued in the U.S. will not be accepted. If the rabies vaccination certificate issued in the U.S. has expired, the passenger must apply for a CDC dog import permit, if eligible.
Dogs that have been in a high-risk country in the past six months may only enter the United States through an approved airport of entry. These include all 18 airports with a CDC quarantine station: Anchorage (ANC), Atlanta (ATL), Boston (BOS), Chicago (ORD), Dallas (DFW), Detroit (DTW), Honolulu (HNL), Houston (IAH), Los Angeles (LAX), Miami (MIA), Minneapolis (MSP), New York (JFK), Newark (EWR), Philadelphia (PHL), San Francisco (SFO), San Juan (SJU), Seattle (SEA), and Washington DC (IAD).
If you have any further questions, please do not hesitate to contact us. Yours sincerely Anne Sarah Wichmann
Anne-Sarah Wichmann. Deutsche Lufthansa AG. Medical Operation Center, FRA PM/C. Medical Services &
Health Management Lufthansa Group. Lufthansa Base / Gate 21. D-60546 Frankfurt/Main. specialservice@dlh. de lufthansagroup.com
Norwegian currently allows ESA’s (as of March 2021)
An assistance dog is a dog that has been specially trained to help a person with a disability.
Assistance dogs can be guide dogs for the blind and deaf, or service dogs trained to help people who use wheelchairs, have autism, need help walking due to balance issues, or suffer from various other conditions such as seizures, low blood sugar, or a mental impairment.
- Assistance dogs are allowed in the cabin on all flights except connecting flights with a stopover in the UK.
- Assistance dogs are allowed in the cargo hold on direct flights within Schengen and to/from Svalbard.
- All direct flights except flights to/from the UK, to/from the USA, to/from Canada, Argentina, Brazil, Thailand and Svalbard can be booked online.
Bookings for flights to/from the UK, from/to the USA, to/from Canada, Argentina, Brazil, Thailand, Svalbard and connecting flights must be made through our contact center.
SAS Airlines allows ESA animals on board (as of March 2021)
SERVICE ANIMALS. FLYING IN THE CABIN
Fully trained service animals may fly in the cabin at no charge if they meet the requirements below. Remember that advance notice and approval is required, so please fill out the form a soon as possible after booking.
TRAINED SERVICE ANIMALS
Trained service animals have been specifically trained to perform life functions for individuals with disabilities, including but not limited to: Visual impairments, Deafness, Seizures. Mobility impairments.
DOCUMENTATION AND FORMS REQUIRED FOR TRAVEL
You must be prepared to show the following documentation throughout your trip:
- Medical/mental health certificate from a licensed mental health professional, verifying the dependency.
- Veterinary health declaration, including the necessary vaccination records.
Sun Express (Turkey)
Sun Express currently allows ESA’s (as of March 2021)
S7 Airlines (Russia)
Even though Swiss is part of the Lufthansa Group, there seems to be no dependence of the certification on ADI. So Swiss is worth a try.
General requirements for taking assistance dogs into the cabin
For a safe and trouble-free flight, your dog must be trained to obey you and behave appropriately in a public environment (e.g., no barking, growling, jumping on people).
If your dog does not behave appropriately, Swiss may have it loaded into the cargo hold at a charge or refuse to transport the animal. You are liable for any damage and additional costs incurred in connection with the transport of the dog.
For the reservation of your companion dog pleasecontact a ServiceCenter
In order for you to take the dog in the passenger cabin, certain conditions must be met. We have summarized the most important information for you:
We carry one (1) assistance dog free of charge.
Definition of an assistance dog
- is a dog, regardless of breed or type
- Who is individually trained to perform work or tasks for a person with a disability
- Including a visual, sensory, psychiatric, intellectual or other mental disability.
Compliance with all relevant entry and exit regulations as well as animal welfare regulations for your animal for the entire trip is your responsibility.
Please send us the training certificate for your assistance dog:
- A certificate stating the type of training and task your dog was trained for and successfully completed, the duration of the training, and the name and location of the training facility; or
- a training certificate from a training institution that holds accreditation from the following organizations
– Assistance Dogs International (ADI),
– Assistance Dogs Europe (ADEu),
– International Guide Dogs Federation (IGDF)
If you are unable to provide this, your dog will travel under the standard pet transportation conditions: either in the passenger cabin or in the cargo hold, depending on size and weight, for an additional fee.
Please also provide us with the breed, weight and age of the animal.
Requirements for taking on board
- Must fit in the footwell in front of your seat
- Must remain under your direct control for the entire duration of the flight
- You must bring a muzzle for the dog. If there is a situation where your dog becomes a risk for other passengers, we require that your dog must wear a muzzle or we must refüsieren the transport of the dog
- must not sit on a passenger seat
- must be at least 4 months old
Acceptance before departure
Our ground staff will verify that the dog meets the qualifications for an assistance dog. It is checked how the animal behaves in public or whether a disturbing or aggressive behavior indicates that the dog has not been trained or is also paid attention to the external characteristics (e.g. wearing a harness).
Swiss may refuse transportation in accordance with U.S. DOT regulations should the dog be
- pose a direct threat to the health or safety of others
- cause a significant disruption on board or at the airport in the gate area, or
- His behavior indicates that he has not been trained to conduct himself appropriately in public
- Should the passenger with disability not provide the necessary forms for the transport of the dog in the passenger cabin
- Transporting assistance dogs would violate applicable safety or health requirements.
TAP Air (Portuguese)
Assistance dogs allowed on board our flights must be at least 10 weeks old Dogs that belong to the category of assistance animals (SVAN) and are trained to perform tasks in support of their owner/caretaker,
Assistance animals in training are allowed if accompanied by the respective trainer or foster family. Foster family is defined as the persons who take in the assistance dogs during the socialization and adaptation of the animals to living with humans and who have been officially designated for this purpose.
What do you need to fly with your assistance dog?
The following conditions apply to travel with an assistance dog on TAP:
- Request this service at the counter or via this form at least 48 hours before the flight.
- The dog must be properly recognized as an assistance animal (SVAN).
- Presentation of a training certificate1 of the dog from a recognized institution at the time of booking.2
- The dog must have a passport issued by a veterinarian certifying its identity and rabies vaccination, or in countries that do not issue animal passports, an official veterinary health certificate.
- Demonstrate compliance with applicable health requirements;
- Proof of valid liability insurance.
Forms to be completed for flights from/to the USA
Great Britain flights
1AThe dog’s training certificate as an assistance dog is issued by the national or international assistance dog training institution in the form of a separate card and tag. At this facility, an identification card is issued to foster families and to assistance dogs in training.
2Onflights to/from the USA, presentation of this certificate is not required.
How to transport your assistance dog
Assistance dogs always travel in the cabin.
To ensure the safety and well-being of passengers and animals, it is imperative that assistance dogs be transported under the following conditions:
- Without transport bag, at the feet of the owner.
- Always leashed.
- Not on a passenger seat.
Without moving in the cabin.
UIA UKRAINE INTERNATIONAL AIRLINES
Ukraine Airlines accepts ESA animals (as of March 2021)
TRANSAVIA AIRWAYS (Netherlands)
REPLY VIA FACEBOOK REQUEST:
I want to fly with my servicedog in the cabin Which documents do I need to show and how is the process? Please give me detailed information. Thank you Beate
Fri, 19:38. Transavia
Hello Beate! I am glad to read you and your service dog will fly with us soon. I would like to inform you that you should contact the Embassy of the country of destination in order to get detailed information regarding the documents needed to travel. However, you will need to present for sure the vaccination (rabbies vaccination included) book and the pet passport. Your assistance dog must be certified by an organization affiliated with ADI, IGDF or other organizations. Needs to be trained to help you in case of need.
Your assistance dog must be kept on a leash and always sit/lay during the flight. Please let me know if you need help adding your service dog to your booking, I will be happy to do that! Provide in this case booking number and full name of the passenger, please. I remain available for further requests or doubts. Meanwhile, I wish you a lovely evening. Musa
Turkish Airlines accepts service dogs according to USDoT standards
WIZZ AIR (Hungary)
Proper documentation for a guide/service dog must be presented at the airport.
Airlines from Central America and North America
It is expected that as of today all American airlines will follow the US DoT recommendation and implement the corresponding guidelines for the transport of ESA’s and PSD’s. Currently (as of March 2021) not all American airlines have implemented the recommendation. Please note the provided link for the transport of animals at the desired airline.
ALLEGIANT AIRLINES (USA)
No pet animals are accepted in the passenger cabin, except the guide dogs for blind persons. This animal shall not occupy any seat and travel free of charge. Only the Yorkshire dogs are accepted to travel in cabin with passport and updated documents.
Pet animals could travel at cargo compartments in special cages.
COPA AIRLINES (Panama)
DELTA AIR (US)
SPIRIT AIRLINES (US)
SUN COUNTRY AIRLINES (US)
SOUTH WEST AIRLINES (US)
United Airlines (US)
Airlines from Asia
AIR CHINA (China)
Air India (India)
ALL NIPPON AIRWAYS (Japan)
Air Asia (Malaysia)
THAI AIRWAYS (Thailand)
CEBU Pacific AIRLINES (Philippines)
Cebu acts in accordance with the US DoT standard for the transport of dogs
China Airlines (Taiwan)
China Airlines (Taiwan) operate according to US DoT standards
CHINA EASTERN AIRLINES (China)
China Eastern Airlines acts according to US DoT standards
CHINA SOUTHERN AIRLINES (China)
CATHY PACIFIC (Hong Kong)
EVA AIR (Taiwan)
Eva Air operates according to US DoT standards
HONG KONG AIRLINES (Hong Kong)
Japan Airlines (Japan)
JAL acts according to US DoT standards
PHILIPPINE AIRLINES (Philippines)
ESA’s and PSD’s are currently accepted (as of March 2021)
SHANGHAI AIRLINES (China)
Singapore Airlines (Singapore)
Singapore Airlines accepts ESA animals and PSD dogs (as of March 2021)
Airlines from the Middle East
AIR ARABIA (United Arab Emirates)
The airline only accepts the transport of falcons in the cabin.
EL AL (Israel)
EMIRATES (United Arab Emirates)
Emirates Airlines has allowed ESA animals in the cabin until the end of 2020, but has now changed that. We expect Emirates to also introduce US DoT standards in 2021. Currently, individual agreements must be made before the flight starts.
Kuwait Airlines (Kuwait)
Carriage according to US DoT standards
ROYAL JORDAN (Jordanian)
Please view page 8 of the following PDF file
QATAR AIRWAYS (Qatar)
Saudi Airlines (Saudi Arabia)
Airlines from Africa
AIR ALGERiE (Algeria)
No service dogs are allowed in the cabin
ARIK AIR (Nigeria)
Egypt Air accepts US DoT standards
ETHIOPIAN AIRLINES (Ethiopian)
KENYA AIRWAYS (Kenya)
ROYAL AIR MAROC (Maroc)
SOUTH AFRICAN AIRWAYS (South Africa)
SUDAN AIRWAYS (Sudan)
Airlines from Australia, New Zealand and Oceania
AIR NEW ZEALAND (New Zealand)
Air New Zealand operates according to US DoT standards
All trained service dogs are welcome in the cabin
FIJI AIRWAYS (Fiji Islands)
Note page 9 of the following PDF presentation