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Feedback to PSDeurope – General

There is no greater gift than to be able to travel the world with your dog by your side. Burkhard & Beate have gifted me this treasure. As a US citizen, my dog Maddie is certified as a service animal within the states. When I decided to move to Europe, there was no question that Maddie would join the adventures. I quickly realized, when I got to the airport in Portugal to fly to Spain that my letter wasn’t enough for Maddie to sit with me on the plane, they told me she’d have to go in cargo. There was no way I was going to let that happen. 

After weeks of hopeless searches to find a trainer to certify Maddie as a service animal within the EU, I finally found PSDEUROPE. I reviewed their website & emailed to ask if we could hop on a voice call to review my concerns. Burkhard Knapp responded right away, he was extremely kind & offered a FaceTime for a more formal introduction. I had the pleasure of e-meeting Burkhard & his wife Beate who answered all my questions & reassured me it would be possible to travel with my Maddie alongside me once again. 

I studied hard actually had a lot of fun training Maddie (she really enjoyed all the treats too.) Both Beate & Burkhard were always so kind & resourceful to answer my questions along the way. They made a situation that could have been very stressful, extremely stress-free. Within appropriate time Maddie was a certified EU PSD Psychiatric Service Dog. 

I am blessed beyond words for this organization. I have been able to fly with Maddie by my side throughout Europe. We’ve been from Portugal to Croatia, to Germany & Italy & it’s been a wonderful ride every time. The airport staff always loves to see Maddie walking the runway, it makes me so joyful to see their smiles. Maddie makes everyone’s day! Burkhard & Beate are doing Gods work & I am so grateful I found this pot of gold. 

 

Happily,
T. & Maddie
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Feedback – Erfahrung mit PSDeurope Dokumenten

I once again want to thank you from the bottom of my heart for your help and support in getting my dog L. trained and qualified as a service dog.
In addition, Burkhard, you have been a tremendous help in getting L. approved by Lufthansa and also by Heathrow airport. I know they contacted you for questions. I am so grateful for what you did and the fact that you answer any query so quickly and efficiently.
Warm regards,
F + L.
Germany
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Feedback – Während des PSD Kurses

Schönen guten Tag Lieber Burkhard,

Uns geht es sehr gut mit dem Kurs! Vielen lieben Dank für die Nachfrage!
Ich habe am Anfang gedacht, dass ich die Therapiebestätigung brauche um dien Theoriekurs absolvieren zu können, im Nachhinein habe ich allerdings verstanden, dass alles am Ende zusammen zugesendet wird.

Vielen lieben Dank nochmal für die Nachfrage, wir haben alles in allem ganz viel Spaß bei den Übungen und sind mehr als zufrieden mit all den tollen tricks und Informationen die wir lernen dürfen!

Herzliche Grüße

JL (AUS DEUTSCHLAND)

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Feedback G. aus Österreich – 04/22

Liebe Frau Beate Pottmann-Knapp,

vielen herzlichen Dank!

Alles in Ordnung, soweit ich das mit meinen bescheidenen Englisch Kenntnisse beurteilen kann.

Danke für das schöne Feedback meiner Videos.

Ich freue mich sehr darüber mit meiner Hündin diese Ausbildung gemacht zu haben. Es hat mich nochmal näher zu ihr gebracht und auch die Ausbildung selbst hat mein Selbstvertrauen wieder gestärkt und lässt mich wieder positiver in die Zukunft blicken. Dankeschön!

Freue mich darauf für eventuelle Demo Videos im Herbst von ihnen zu hören

LG G. und ihre Hündin O.

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Notfallflug nach Kanada

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Fluglinie:          Air Canada
Destination:     Vancouver

Flug:   Dezember 2021

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Emergency to Canada

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Hi Burkhard – yes we made it! It turned out to be a longer time in flight / plane as expected (~12 hours) – but B… did great.  A lot of people commented how well he’s done and behaved.

The process after getting through the Air Canada Meda team was quite straightforward.
Today, we have gained also admittance into the hospital where my ….  is – and it can be they ask us to bring him to other patients to visit.   I will let you know how this turns out.
….
I am also happy to provide some feedback, but overall I can’t say anything other than you have been exceptional!
I greatly appreciate you both going over and above to help us out as our situation changed and needed to fly over here early. You put everything together as I needed it, and it would have been much more difficult for myself alone to get things straightened away as you have presented them!!
Cheers,
J….

 

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Mit Dalmatiner nach USA

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Fluglinie:          TAP
Destination:     New York

Flug:   Dezember 2021

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Via New York nach Houston

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Hallo Beate und Burkhard,

inzwischen sind wir fast schon in Houston; nicht nur der Flug hat sehr gut geklappt, auch das Drumherum mit Border Control, Zoll usw. war mit und für J…. dank ‘blauer Weste’ gut zu bewältigen. Und der tatsächlich nicht unerhebliche Druck für uns Zweibeiner war durch seine Anwesenheit wirklich besser zu managen. ‘Psychiatric Service’ im wahrsten Sinne des Wortes! Der Maulkorb hing übrigens die ganze Zeit sichtbar am blauen Rucksack (mit Decke, Notfall-Windelhose – die wir nicht gebraucht haben -, Wasserflasche usw.), wurde aber von niemandem ‘angefordert’. J…  hat sich aber auch wirklich toll verhalten – ich hatte den Eindruck, dass er sozusagen mit seinen Aufgaben ein ganzes Stück gewachsen ist und er sehr genau gespürt hat, worauf es ankam. Wir schicken anbei ein paar erste Bilder, Filmsequenzen schneiden wir dann sicherlich demnächst.

Wie ihr auf den Bildern sehen könnt, haben wir ein blaues Geschirr mit dem PSD-Stoffaufnäher versehen. Das sieht im Moment noch ordentlich aus, aber die Qualität des Geschirrs lässt vermuten, dass wir uns demnächst ein ‘Backup’ besorgen müssen.

….

Auf jeden Fall auch von mir noch einmal ein großes Dankeschön für euer Engagement in dieser Sache; wir sind gern jederzeit bereit, womit auch immer dazu beizutragen, eure Arbeit zu unterstützen!

 

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ESA Erfahrung bei Gang zum Amtsarzt

Heute haben wir eine nette Nachricht von einem unserer ESA-europe Mitglieder bekommen, dass es möglich war sein ESA Hund mit zu einer Amtsarzt Untersuchung zu nehmen, nachdem er vorher alles abgeklärt und den ESA-Europe Ausweis vorgelegt hat.

So war es möglich mit weniger Nervosität und Angst zu diesem Termin zu kommen. der dann sehr gut abgelaufen ist. Die Behörde hat das Tragen eines Maulkorbs und die Vorlage der ESACard verlangt.

Wir meinen, dass ist eine schöne Geschichte, die doch zeigt wie wichtig und hilfreich es sein kann die ESACard im täglichen Leben zu verwenden.